FAQ

Jaser is an innovative outsourcing platform that puts employers in contact with a network of talented freelancers from around the world. Employers can either directly purchase services or post a job and choose from skilled freelancers who offer bid proposals with quotes and time estimates for completing the work. Freelancers, on the other hand, list their services and seek job opportunities by submitting bids.

Jaser charges 5% commission and 3% service charge on the Employer and 5% gig commission covered by the freelancer.

 

In addition to a freelancer annual membership fee of BD 20. These charges may vary due to VAT in the near future.

Freelancers bid for jobs posted by employers and if their proposal matches the employer’s preferences/needs, they have a chance of getting hired. Furthermore, freelancers can offer their own service, at a specific fee, time duration or any terms of the offer. This way, freelancers can be hired by employers who shop for services.

Employers are able to create job ads for specific jobs or tasks and invite freelancers to bid and deliver proposals. They can also access a pool of services where freelancers offer their service and contact them directly to discuss details of the offer.

Jobs are specific tasks posted by employers. Freelancers bid on posted jobs and employers decide which proposal is the best ie. which freelancer to hire. Services, on the other hand, are posted by freelancers where they specify the price, terms and deliverables. Employers shop and purchase services directly.

At the Home page, click sign-in. A box will pop-up, click reset password. Enter the Email & click on "Get Password". The reset password link will be sent to your given Email's Inbox/Spam.  Click the Reset Button to be able to reset your Password and enter your new password.

Your username is your unique identifier on Jaser and it cannot be changed once your account is created.

In accordance with Terms and Conditions, performing or participating in fraudulent activities, provision of inaccurate or false information as well as harassment and any types of abuses on the Platform, as well as any other similar instances will qualify as incidents for temporary or indefinite account closure.

In order to ensure your best protection in case of any event or dispute, we encourage you to keep any correspondences and payments within the platform and to use all the benefits of the platform.

Freelancers will specify price, delivery date in addition to a cover letter and attachments. Good proposal is one that is firm, detailed and specific to the job you posted. There is also an option for you to discuss terms of the job with freelancer who submitted a bid prior to hiring. Also, please do a check up of freelancer's profile, his portfolio, number of jobs he delivered, and rating and feedback he received from previous employers.

As per Jaser Terms & Conditions, it is allowed to have only one account per person. Each user may register as both employer and freelancer at the same time but each user can not have more than one Freelancer or Employer account

The Dispute Resolution Center serves to settle any disputes between the parties and to prevent any abuses of the use of the platform and parties’ rights and obligations.

Submit a proposal only for jobs which you are confident of completing. Check job description, skills required and deadline. To send a proposal click „Send proposal button“ in job listing page. Provide price making sure it is in line with budget provided by employer. Add description which is specific to a job you are bidding for and provide attachments if necessary or if requested by employer.

Please visit posted jobs from your dashboard and click „Edit Job“ button for job you wish to edit. Once you are done, please confirm the changes by clicking on „Save & Update“ button. No, you are not able to edit a job after the bidding process starts.

You are unable to change terms of the job once you hire a freelancer.

In order to withdraw your earnings from Jaser, please visit „Payout settings“ from user menu and provide a valid bank account details.

You can only withdraw earnings shown as „Available balance“ in you user dashboard. From there, click withdraw now, type in amount and click „Withdraw“ button. Your request will then be processed and handled by our support team.

Minimum payout amount is 20.000 BD. Jaser reserves the right to change the minimum amount or force payouts in a case when users with available balance do not submit withdrawal request for period of longer then 6 months.

Post a job by clicking on „Post a job“ button in user menu or a link in navigation bar. Provide a detailed description of your job, timeframe, skills required, and attachments.

Open the ongoing job or service. From the dropdown showing status (Hired), please select Completed to complete, or cancelled to cancel a job or service.

Once you mark specific job or service as completed you will receive a popup box where you can provide a rating and feedback related to your experience of working with freelancer.

Please check if you entered correct email address in „Account Settings“ – „Email notifications“ from user menu. If your email is correct and you are still not able to receive email notifications, please check your spam/ Promotions / junk folder.